关键词: 情感劳动, 自主性, 深层表演, 象征性边界, 社会性边界

Abstract: One important approach to studying emotional labor is to focus on its negative impact from the perspective of organizational psychology. Less attention is paid to the positive effect. This paper adopts a cultural sociology approach to study how “maternity helpers” use boundary work,such as deep acting and constructing symbolic boundaries,to produce positive experiences in the process of emotional labor. In deep acting,they actively distort the boundaries of the private space,introduce a family-oriented narrative,and participate in a certain amount of philanthropic labor. They are also engaged in constructing symbolic boundaries by promoting themselves as “childcare experts”,in order to get the upper hand when interacting and negotiating with clients. Both strategies of boundary work constitute an attempt to challenge social boundary by constructing symbolic boundary. This paper argues that the concept of autonomy in emotional labor should adopt a relational approach,thus accounting for the ability for the laborers to autonomously choose strategies that can produce equal and meaningful social relations,rather than merely focusing on the independent “self” with clear boundaries,or the ability to control labor process. Nevertheless,autonomy in emotional labor is constrained by both institutional and cultural conditions.

Key words: emotional labor, autonomy, deep acting, symbolic boundary, social boundary